Here’s a sample FAQ section you can include for Zylure. This will help customers quickly find answers to common questions about shopping with you. Let me know if you’d like any specific details added!
Frequently Asked Questions (FAQs)
1. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, and Discover), as well as digital wallets like Apple Pay, Google Pay, and Samsung Pay. We also offer PayPal and buy now, pay later options such as Afterpay/Klarna. For in-store purchases, cash and Zylure gift cards are accepted as well.
2. What is your return policy?
Items can be returned within 30 days of purchase, as long as they’re unworn, unwashed, and have all original tags attached. Some items like underwear, swimwear, and clearance items are non-returnable. For a full guide, please refer to our Return & Exchange Policy.
3. How do I start a return or exchange?
To start a return, contact our customer service team via email or phone with your order number and item details. For exchanges, confirm the item is available in the size/color you need, and we’ll guide you through the process.
4. How long does it take to receive a refund?
Once we receive and inspect the returned item, refunds are typically processed within 5-7 business days. The funds will be credited to your original payment method, though some banks may take additional time to reflect the refund.
5. How can I check my order status?
After placing an order, you’ll receive an email with a tracking number once your order is shipped. You can track your package using the provided link or by logging into your Zylure account and viewing your order history.
6. What should I do if my order arrives damaged or defective?
We’re sorry for any inconvenience! If your item arrives damaged or defective, please contact us within 7 days of receiving it. We’ll arrange a replacement or refund as quickly as possible.
7. Do you offer gift cards?
Yes! Zylure gift cards are available in various amounts and can be used online or in-store. They make a perfect gift and never expire.
8. How does buy now, pay later work?
With Afterpay/Klarna, you can split your purchase into four interest-free payments. Simply select Afterpay or Klarna at checkout, and follow the prompts to complete the application.
9. Can I cancel or change my order?
If you need to cancel or modify an order, please contact us as soon as possible. We’ll do our best to accommodate your request, but once an order is processed or shipped, we may not be able to make changes.
10. How can I contact customer service?
- Facebook: www.facebook.com/zylureofficial