Return and Exchange Policies

Zylure Clothing Shop Return & Exchange Policy

At Zylure, customer satisfaction is our top priority. We understand that sometimes things don’t work out as planned, so we offer a flexible return and exchange policy to ensure you have a great shopping experience. Please read our guidelines below to understand the process.

1. Returns Policy

1. Return Period
   You may return any eligible item within 30 days from the date of purchase for a full refund. Please ensure that the items are in original condition to qualify for a return.

2. Condition of Items
   To be eligible for a return, items must:

   • Be unused, unworn, and unwashed.
   • Have original tags attached.
   • Be in the original packaging (if applicable)

3. Proof of Purchase
   Please include a receipt or proof of purchase with your return to ensure the return process goes smoothly. We cannot process returns without proof of purchase.

4. Refund Process

   • Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return conditions.
   • Approval: If the item passes inspection, we’ll process your refund.
   • Timeline: Refunds are issued to your original payment method within 5-7 business days. (Please note: Depending on your bank, it may take additional time for the refund to reflect on your statement.)

5. Return Shipping

   • In-store returns: Return your item in-store for a quicker refund.
   • Mail-in returns: Return shipping costs are the responsibility of the customer, unless the item was defective or incorrectly sent.

2. Exchanges Policy

1. Exchange Period
   Exchanges are allowed within 30 days of purchase, subject to item availability.

2. Stock Availability

   • If the item you’d like to exchange for (in a different size, color, or style) is available, we’ll initiate the exchange process right away.
   • If your preferred exchange item is unavailable, you may choose a different item of equal value or request store credit.

3. How to Start an Exchange
   Contact our customer support team via:

   • Email
   • Phone

4. Exchange Process

   • We’ll confirm the item you want is in stock and guide you through returning the original item.
   • Once the original item is received and inspected, we’ll send your new item or provide store credit, depending on your preference.

3. Damaged or Defective Items

If you receive an item that is damaged or defective:

1. Report the Issue Promptly
   Contact us immediately at [insert contact email or phone number] so we can resolve the issue as quickly as possible.

2. Resolution Options

   • We’ll offer a replacement item (if in stock) at no additional cost.
   • Alternatively, we can issue a full refund to your original payment method.

3. Documentation
   Please provide a photo of the defect or damage when contacting us to streamline the process.

4. Additional Information

1. Return and Exchange Locations

   • In-store: Visit us at any Zylure location.
   • Mail-in: Ship your item to [Insert Zylure’s return mailing address].

2. Shipping Fees
   Customers are responsible for all return shipping fees unless an error was made on our end (e.g., wrong item sent, defective product).